RETURNS & COMPLAINTS

Exchange Policy

Note :- We do not have "Money Refund Policy" right now. Our policy does not allow you to exchange the product you ordered for with a different product.

1. Due to the nature of Products Damaged/Broken product request has to be initiated within 1 hours after receiving the order along with photographs of the product. 

2. Exchange Possible on Hand Bags, Clutches, Purse Clothes or Fashion Accessories etc. only if it has any Manufacturing Fault or different from the product ordered from. 

3. A Customer initiating Exchange will be required to send the Pic of Faulty Product along with the Exchange Request mail.

4. NO EXCHANGE OF COSMETIC OR CERAMIC PRODUCTS.

5. Good/s for Exchange are responsibility of the customer until they reach our warehouse, so make sure it’s packed up properly on the original packet delivered to you and can’t get damaged on the way. 

6. All Good/s for EXCHANGE will be inspected first by our Exchange Team when they are received in our warehouse.

7. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you without any exchange.

8. We'll send your replacement to the original delivery address. To check or update your address details, log into My Account and click 'My addresses' and update  (remember to click 'Save' when you're done) or you can send TEXT SMS to 9643649802 with your order number and correct Address or contact information.

9. Exchange information will be provided as soon as we receive the product and once inspected. All the updates will duely be marked to your registered Email Id.

10 . The First Exchange is done free of cost but the courier cost of all subsequent exchanges will be paid by the customer. A minimum amount of Rs 120 on the second exchange if paid online or Rs 250 if paid as Cash On Delivery.

Note: We believe in Best Services, Fair Pricing and gives Precedence to Quality of our products, For said reasons we do not have a Money Refund Policy. All Product Pictures on the Site are for reference purpose only. There may be slight difference in the color & size of Actual Product due to camera perspective and light direction.

We preserve the rights and power to change the terms and conditions at any time without prior notice to buyer.

We sought long term relationship with our customers. If you have any query, concerns or even wish to cancel your order, Pls email us  at - shopeease@gmail.com with Subject as  -title: “CANCEL ORDER" followed by your - "Order No.” and we would get in touch with you for further assistance.

Thank you !!!!

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